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Fix issues when yous transport, receive, or transfer money

Use this info to fix common bug in Google Pay when you:

• Transport or receive money.
• Add or transfer out money.

"Transaction cannot be completed" error

1. To make sure there are no issues with your account, cheque pay.google.com for any Alerts .
2. Brand sure that the name and address in your Payment Profile settings matches the info on file with your bank or card issuer.
3. If your billing info matches, attempt the transaction again with a different payment method. Larn how to add some other payment method.
4. Make sure the person yous desire to transport money to doesn't have whatsoever issues with their business relationship.
5. If you still can't send money, study the issue to our team.

Tin can't ship money

Pace 1: Check for issues with your business relationship

1. Make sure that y'all ship money with an eligible form of payment.
   • If you verified your identity, you can pay with your Google Pay residual.
   • You can't use credit cards to send money.
2. Make sure that yous have enough residuum with the form of payment yous desire to send money from.
3. Check that you haven't reached your sending limits. Learn more about Google Pay limits.
4. Make certain that yous and the recipient accept the new Google Pay app.
5. Bank check your payment methods:
   • If your payment method is associated with more than 5 Google Pay profiles: You must remove i of them.
   • If you added more than 5 payment methods to your payments profile: Y'all must remove i of them.

Tip: Brand sure you enter in the correct contact information. You can't utilize Google Pay to send money to yourself.

Footstep 2: Check if the recipient'due south account is eligible

Enquire the recipient to check that there are no issues with their account. You lot can send these instructions to the recipient:

• Check that your Google Pay account is active and has no issues.
  • To make sure there are no issues with your account, check pay.google.com for whatever Alerts .
• Check that you installed the new Google Pay app.
• Bank check that you turned on the "Help friends discover and pay you" setting.
  • If the recipient doesn't have the Google Pay app installed or the setting on, you tin can still send them money. The recipient gets an e-mail or text that explains how to download the app and consummate the transaction.
• Check that they use a phone number in:
  • Usa (U.s.)
  • Singapore (SG)
  • India (IN)
• Brand sure that your account is below the receiving limit of $25,000 USD.

If the recipient has any issues, have them contact united states.

Can't receive money sent to y'all

• Y'all don't have the new Google Pay app: If you don't have the app, you can still claim the coin within 7 days. Check for a text or e-mail with instructions on how to receive or claim coin someone sent you.
• You didn't turn on the "Help friends observe and pay y'all" setting : If this setting is off, y'all can notwithstanding claim the money inside vii days. Bank check for a text or email with instructions on how to receive or merits coin someone sent you lot.
• You reached your limit for coin in Google Pay: The total amount of coin allowed in Google Pay is $25,000 USD. Earlier you can receive more money, you must transfer money out of Google Pay.
  • Learn more most Google Pay limits.
• Your sender is on the onetime Google Pay app: If and so, for this transaction, you get an email with a claim button. To get the money, click the claim push and follow the on-screen instructions.

Can't transfer out coin

1. Make certain that yous're trying to add money with an eligible form of payment.
2. Cheque that you haven't reached your limits for adding money. Learn more well-nigh Google Pay limits.
3. Make certain that the name and address in your Payment Contour settings matches the info on file with your banking concern or carte issuer.
   • If your billing info matches: Try the transaction again with a unlike payment method.
4. Bank check your payment method.
   • If your payment method is associated with more than v Google Pay profiles: You must remove one of them.
   • If you added more than than five payment methods to your payments profile: You must remove ane of them.

If you still can't transfer out your money in Google Pay, study the issue with our team.

Can't add together coin

Pending or delayed transactions

Tip: Delays tin can occur when you send coin through a bank account. For faster transfers, you can apply a debit bill of fare or your Google Pay balance.

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Source: https://support.google.com/googlepay/answer/10195321?hl=en

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